Fleet management software (FMS) is a system that assists firms and organizations to manage, organize, and coordinate their work vehicles from a central data system. The objective is to keep the fleet running effortlessly by reducing costs, improving performance, and ensuring compliance with government regulations. The main purpose of FMS is to gather, store, process, monitor, report on and export information.
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Disaster recovery and security are two key elements that need to be considered by SaaS purchasers when evaluating potential vendors.
Many SaaS providers do not have a disaster recovery site. Therefore, ask the following questions to your shortlisted vendors: How do you test your disaster recovery processes? What is your recovery time? How often do you test? Do you have discrete infrastructure; are your main site and your disaster recovery site placed in different geographical locations?
You need to be aware that many SaaS vendors do not use enterprise-grade infrastructure to install SaaS apps. Many programs have multiple providers. For example, there may be a firewall provider, an Internet provider, and a few others too in the mix. If an issue rears up, there is a lot of finger-pointing. This problem is common with on-premise IT systems. The solution is to minimize the number of vendors so that there is answerability to ensure they take responsibility about performance.
Ask the potential SaaS providers the following queries about security: Is your firm SAS70 compliant? What security processes are used at your facilities? What security audits and principles does your company follow? Who manages access and identity management, web application firewalls, log file management, and network connectivity?
Needless to say, take your time to research methodically and get the answers to the above queries before you invest in a suitable SaaS solution.